Landscaping Bermondsey Terms and Conditions

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Bermondsey (“we”, “us”, “our”) to the customer (“you”, “your”). They are intended to clarify how bookings are made, how payments are handled, what happens if plans change, and how responsibilities are shared during the delivery of garden and grounds services. By confirming a booking, you agree to be bound by these terms for the specific project or service requested. These terms apply to domestic and commercial work unless a separate written agreement states otherwise.

For the avoidance of doubt, references to landscaping services include design, planting, turfing, hedge work, soft landscaping, hard landscaping, seasonal maintenance, clearance, and associated labour where agreed in advance. Any variation to these terms must be agreed in writing. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The headings are included for convenience only and do not affect interpretation.

We aim to provide a clear and professional service standard for landscaping Bermondsey projects, while allowing for the practical realities of outdoor work, weather, access issues, and site conditions. You should read these terms carefully before confirming a booking. If you instruct us to proceed, it is understood that you accept the scope, limitations, and obligations described below.

1. Booking Process

A booking for landscaping Bermondsey services may be made after an initial enquiry and, where needed, a site assessment or review of photographs, plans, measurements, or other relevant information. Quotations are normally based on the information provided at the time. If the condition of the site differs materially from the information supplied, we may revise the quotation, timeline, or working method before commencing. A quotation does not become binding until it is accepted by you and confirmed by us, either in writing or through a clear written instruction to proceed.

When a booking is accepted, we may provide an estimated start date, a proposed schedule, and details of the agreed service. Dates are approximate unless expressly stated as fixed. Outdoor work is affected by weather, plant availability, access, and site conditions; therefore, timing may be adjusted where necessary. We will use reasonable efforts to keep you informed if a change is required.

It is your responsibility to ensure that the site is accessible on the agreed date and that any necessary permissions, consents, or approvals are in place. This includes, where relevant, permission from landlords, managing agents, neighbours, freeholders, or local authorities. If we are unable to begin or complete work because access has not been arranged, or because information supplied by you is incomplete or inaccurate, additional charges may apply.

2. Scope of Work and Variations

The agreed work will be limited to the items described in the quotation, estimate, or written confirmation. Any extra work, substitutions, or changes requested by you during the project may incur additional costs and may affect the schedule. If we identify that a change is advisable for safety, quality, or practical reasons, we will normally discuss the matter with you before proceeding, unless urgent action is required to prevent damage or address a hazard.

Materials, plants, soils, aggregates, timber, fixtures, and finishes are typically specified by type, grade, colour, or similar description. Natural materials may vary in appearance, size, density, and shade, and such variation does not automatically amount to a defect. Where an item is subject to seasonal availability or supply-chain disruption, we may offer a suitable alternative of comparable quality. Images, samples, and descriptions are given in good faith but are indicative and not a guarantee of exact match unless specifically stated.

Unless otherwise agreed, we are not responsible for pre-existing defects, hidden ground conditions, structural failures, drainage problems, pests, tree root issues, buried services, contaminated soil, or other latent site conditions that become apparent during the works. If such conditions are discovered, we may suspend work while options are discussed. Any delay arising from these matters will be treated as outside our control.

3. Payments

Prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT, depending on the service provider’s tax position and the quotation issued. Where a price is estimated rather than fixed, the final amount may vary if the scope changes, if unforeseen conditions arise, or if additional materials or labour are required. All charges for landscaping Bermondsey services must be paid in accordance with the payment schedule set out in the quotation or invoice.

Unless agreed otherwise, a deposit may be required to secure dates, order materials, or allocate labour. Deposits are usually non-refundable once work has been scheduled, materials have been ordered, or planning time has been reserved. Interim payments may also be requested for longer projects, and final payment is due when the work is completed or within the period stated on the invoice. We may pause work if an invoice remains unpaid after the due date.

You are responsible for ensuring that payment is made in full and on time, including any approved extras, reasonable charges for waiting time, or costs caused by delays attributable to you. If payment is late, we may charge interest and recovery costs to the extent permitted by law. Any dispute concerning an invoice must be raised promptly and in writing. The undisputed portion of any invoice remains payable by the due date.

4. Cancellations, Postponements and Refunds

You may cancel a booking by giving written notice. If you cancel after a deposit has been paid, the deposit may be retained in full or in part to cover administration, scheduling loss, or costs already incurred. If materials have been purchased, plant stock ordered, or subcontractors engaged specifically for your project, those costs may also be charged to you where they cannot reasonably be recovered.

If you wish to postpone rather than cancel, we will try to reschedule within a reasonable period, but availability cannot be guaranteed. Where a postponement causes significant disruption to the planned programme, we may need to reissue the quotation or adjust the prices to reflect revised costs. We are not liable for any indirect losses arising from a cancellation or postponement, including inconvenience, loss of use, or third-party charges.

We may cancel or suspend services if you fail to provide access, if payment is overdue, if the site becomes unsafe, or if events outside our control make performance impracticable. In such circumstances, we will normally give notice where reasonably possible. If we cancel for reasons within our control before work starts, any advance payment for undelivered work will be refunded, excluding amounts properly due for materials already committed or services already performed.

5. Liability, Site Safety and Insurance

We will carry out the work with reasonable care and skill, using suitably trained personnel and appropriate equipment. However, because landscaping involves outdoor environments, uneven ground, weather exposure, living materials, and existing site conditions, we cannot guarantee that all outcomes will remain unchanged over time. Plants may fail due to adverse weather, drought, frost, pests, disease, or poor underlying conditions beyond our control.

To the fullest extent permitted by law, we shall not be liable for loss of profit, loss of business, loss of opportunity, indirect loss, or consequential damage. Our total liability for any claim arising from the services shall be limited to the amount paid, or payable, for the specific work giving rise to the claim, except where liability cannot lawfully be limited. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

You must take reasonable steps to protect personal property, vehicles, fixtures, fittings, irrigation systems, and fragile items before work begins. Please ensure that children, pets, and unauthorised persons are kept away from active work areas. If you ask us to work close to structures, services, or utilities, you accept the risk of incidental disturbance unless we have expressly agreed to take responsibility for those elements. Any damage caused by hidden defects or undisclosed hazards is not our responsibility.

6. Waste, Green Waste and Environmental Requirements

In carrying out landscaping Bermondsey services, waste may be generated in the form of soil, turf, branches, hedge cuttings, rubble, packaging, broken fixtures, or general site clearance materials. Unless stated otherwise, waste removal is included only if it has been expressly quoted. If we remove waste, we will do so in accordance with applicable UK waste regulations and using lawful disposal routes. You may be charged separately for skips, licensed carriers, disposal fees, or special handling requirements.

We reserve the right to determine whether waste is suitable for recycling, composting, reuse, or licensed disposal. Certain materials may require segregated handling, including treated timber, contaminated soil, asbestos-related materials, invasive plant species, chemicals, paints, oils, and electrical items. If such materials are present, you must notify us in advance. We may refuse to move or dispose of hazardous waste unless proper arrangements have been made.

You confirm that any waste or material supplied by you for removal is lawfully owned or controlled by you and may be transferred for disposal or processing. If waste is found to be incorrectly described, contaminated, or more extensive than expected, additional charges may apply. We will not knowingly breach environmental law, fly-tip, or deposit waste other than through authorised facilities. Where green waste is retained on site for mulching or composting, this will only be done with your agreement and where practical.

7. Access, Utilities, and Working Conditions

You must provide safe and reasonable access to the working area, together with any practical information needed for the service, such as parking arrangements, entry instructions, utility locations, or relevant security procedures. If access is restricted or conditions are unusually difficult, we may charge extra for additional time, manual handling, or delay. We may refuse to continue work if access is unsafe or if conditions materially increase risk.

You are responsible for identifying any underground or overhead services, including water pipes, drainage runs, electrical cables, gas lines, and telecommunications equipment, unless we have specifically agreed to locate or verify them. If you instruct us to dig, excavate, install posts, or carry out work near services, you must give full and accurate information. We will use reasonable care, but we cannot accept responsibility for damage caused by undisclosed or inaccurately marked services.

If adverse weather, frozen ground, waterlogging, extreme heat, or other site conditions make it unsafe or impractical to continue, we may pause the project and return when conditions improve. Weather-related interruptions do not constitute a breach of contract. Any agreed completion target may be extended accordingly, and any additional mobilisation or remobilisation costs may be charged where fair and reasonable.

8. Complaints, Defects and Rectification

If you believe that work carried out under these landscaping Bermondsey terms and conditions is defective or incomplete, you must notify us within a reasonable time after completion or discovery. We may request photographs, access to the site, and a chance to inspect the issue before deciding on any remedy. Where a genuine defect is found and it is attributable to our workmanship, we may choose to repair, replace, or re-perform the relevant part of the service, provided this is proportionate and practical.

We are not responsible for reasonable wear and tear, natural growth changes, seasonal variations, or deterioration caused by lack of watering, aftercare, misuse, vandalism, storms, pests, disease, or third-party interference. Landscaping frequently requires ongoing maintenance, and unless a maintenance contract says otherwise, aftercare is your responsibility once the work is handed over. Any guarantee we provide will apply only to the specific item or service stated in writing.

If a dispute cannot be resolved informally, both parties should act reasonably and attempt to settle the issue in good faith before starting formal proceedings. Nothing in this clause prevents either party from seeking urgent relief where necessary to protect property, health, or legal rights.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise.

These terms are intended to support fair dealing and clarity for both parties in relation to landscaping services. If a court or competent authority determines that any clause is invalid or unenforceable, that clause shall be severed to the minimum extent necessary, and the remainder of the terms shall continue to apply.

By confirming a booking, authorising work, or allowing us to proceed on site, you acknowledge that you have read, understood, and accepted these terms for the relevant landscaping Bermondsey service. These conditions form the basis of the agreement unless replaced by a signed written contract.